Free Standard Shipping on all U.S. orders $25 and up

Frequently Asked Questions

Covid-19

Due to limited workforce, USPS is experiencing shipping delays. Please continue to track your package and contact us with any concerns. info@ecraftdesigns.com

Technique Friday


Where can I find past Technique Friday projects?

You can see past Technique Friday Projects on the Technique Friday Project Page. Here, you'll be able to watch the video, download/view the step-by-step project sheet, and purchase the project supplies. The videos are also available on our YouTube channel!

 

How can I make sure that I see every Technique Friday project?

Make sure you're signed up with our email list, ensuring that you'll receive an email every Friday with the week's Technique Friday project!

 

 Discount Codes

Can I use multiple discount codes?

The system only allows one discount/reward code per order. Please email us at info@ecraftdesigns.com if you have any questions!

 

I used a Free Shipping discount code and chose a faster shipping option –– why did it ship standard?

Unfortunately, our system only allows discounted free shipping on 'standard shipping'. If you choose other shipping options in your checkout process (while using a Free Shipping Discount Code), our system still recognizes it as 'Standard Shipping, and we will ship it using Standard Shipping. If you prefer to have your package sooner than the standard 7-10 business days, you can remove the Free Shipping Discount Code and proceed with your purchase. Please email us at info@ecraftdesigns.com if you have any questions!
 

Why can't I reuse the discount code?

All discount codes that we give out are limited to one use per customer, unless otherwise stated. This means that each customer can only use the code one time. Please email us at info@ecraftdesigns.com if you have any questions!
 

Shipping

Do you combine several of my orders into one shipment?

We often try to combine orders when several orders are placed within a short time frame. The shipping and handling charges are not reimbursable in this instance as part of the charges also include a handling fee.

Does Elizabeth Craft Designs ship worldwide?

Yes! Elizabethcraftdesigns.com ships primarily via USPS and FedEx.

If you are located in Europe, you can shop local here www.elizabethcraftdesigns.eu

 

Shipping and Handling United States

Shipping rates are calculated by weight. A small handling fee is usually included with the charges.

Orders $50 and up FREE STANDARD SHIPPING

 

Shipping and Handling International

Shipping rates are calculated by weight. We do not pay any customs duty or brokerage charges.

Orders $200 and up FREE STANDARD SHIPPING

 

Shipping Estimates

Orders are typically shipped within 3-5 business days. Please allow 7-10 business day once the order is placed. Elizabeth Craft Designs, Inc. is not responsible for any parcels that are lost or damaged by USPS or FedEx once the parcel has left our warehouse.
 

Custom Duties

Elizabeth Craft Designs will not pay any customs duty charges. Any extra charges will fall under the responsibility of the customer.
 

I used a Free Shipping discount code and chose a faster shipping option –– why did it ship standard?

Unfortunately, our system only allows discounted free shipping on 'standard shipping'. If you choose other shipping options in your checkout process (while using a Free Shipping Discount Code), our system still recognizes it as 'Standard Shipping, and we will ship it using Standard Shipping. If you prefer to have your package sooner than the standard 7-10 business days, you can remove the Free Shipping Discount Code and proceed with your purchase. Please email us at info@ecraftdesigns.com if you have any questions!

 

Returns and Exchanges

We want you to be happy with the products that you purchase from Elizabeth Craft Designs, Inc. Please contact us within 30 days of your ship date and we will discuss the situation and the available options. If the return is due to an error we made we will make the corrections needed. If it is simply an item you don't want, it will be your responsibility to return the item at your cost for a refund or exchange.  However, you must first have authorization - please email us at info@ecraftdesigns.com.

Please understand that our return process is a bit more rigid than the big discount stores. We work hard to offer and deliver quality products and expect that our customers will work with us to resolve problems in a manner that is fair to both of us.

Elizabeth Craft Designs, Inc. offers the following Returns Policy:

The buyer is responsible for the shipping and return postage. Please be certain of your selections before making payment as we are unable to make modifications once your order has been placed. 

For non-defective merchandise there will be a 15% re-stocking fee, unless otherwise specified.  The items must be returned in the original packaging unaltered and/or tampered with and in resalable condition.  All requests must be made within 30 days of receipt of merchandise.  Any and all damages not reported prior to requesting authorization for a return will be the purchaser's responsibility and may be subtracted from the total refund amount.  Please ship the authorized item(s) with proper packaging to ensure the integrity of the items enclosed. Elizabeth Craft Designs, Inc. is not liable for any damages and/or losses in transit to our warehouse.  Please include a detailed summary inside the package or copy of email correspondence regarding the authorization, to include invoice number and reason for return. 

We happily accept returns or exchanges on merchandise that may be defective. Please contact us at info@ecraftdesigns.com for more information.


Ordering

I have a question about my order. Who do I contact? 

Send us an email at info@ecraftdesigns.com and we’ll do our best to help you out! Don’t forget to provide your name and order number in the email. Please note: orders can not be edited once payment has been processed. We will do our best to accommodate your request; however, no order cancellations or changes are guaranteed. All order cancellation or changes are subject to our normal return/exchange policy including a 15% restocking fee.

 

May I place an order with Elizabeth Craft Designs over the phone? 

All offers for elizabethcraftdesigns.com are only eligible online. If you have any difficulties with your online order, please contact us at info@ecraftdesigns.com.

 

I’m afraid to use my credit card for online shopping. Is ElizabethCraftDesigns.com a secure website? 

ElizabethCraftDesigns.com uses a secure server during online checkout and when collecting credit card data. We have a valid Secure Site SSL Certificate installed, ensuring that all information sent to ElizabethCraftDesigns.com during an SSL session is encrypted, protecting against disclosure to third parties. If you have any other questions, please email us at info@ecraftdesigns.com.

 

How do I know if my online order was accepted? 

An email confirmation was sent to the email address you provided during the ordering process or when you created your account. If you did not receive an email confirmation, please contact us at info@ecraftdesigns.com. (Please also check your SPAM or Junk Mail folder.)

 

Credit and Debit Cards

ElizabethCraftDesigns.com accepts Mastercard, Visa, American Express and Discover credit cards. Debit cards and pre-paid cards issued by most banks and other institutions are also accepted. Your credit/debit card statement will reflect a charge from Elizabeth Craft Designs.

 

Does ElizabethCraftDesigns.com accept gift cards? 

Yes! We accept Visa, MasterCard, Discover, American Express and Elizabeth Craft Designs Gift Cards. As a security measure, you will need to register your name and billing address with the issuing gift card company before checkout. You must have sufficient funds available on the gift card to cover the entire purchase, as we cannot accept more than one form of payment per order. Choose from the links below to register your gift card:

Visa 

MasterCard

Discover

American Express

 

I am unable to add an item to my shopping cart. What should I do? 

To enhance your shopping experience, ElizabethCraftDesigns.com uses "cookies", small text files we place on your computer that are completely secure and can be read by only ElizabethCraftDesigns.com website. Please verify if your browser accepts cookies. If the problem persists, please clear your cookies, and continue shopping.

 

What is the return or exchange policy for products purchased on ElizabethCraftDesigns.com? 

Please see the Return and Exchange policy above.

 

Where can I find my nearest Elizabeth Craft Designs® Authorized Retailer? 

To find an Elizabeth Craft Designs Authorized Retailer in your area, please check our Store Locator.
 

Do you process Canadian orders for Elizabeth Craft Designs products? 


Yes, but the shipping times and costs can be very expensive. We recommend contacting Treasuremart to find out who is selling our products locally as we also do not pay the extra duty fees/taxes.


Can I place a wholesale order online at ElizabethCraftDesigns.com? 

No. Please visit the wholesale website below to complete a wholesale application:

US https://www.ecraftdesigns-wholesale.com/pages/wholesale

EU https://ecraftdesigns-wholesale.eu/pages/register

 

I'd like to place an order for ElizabethCraftDesigns.com products, but I live outside of the United States. Can you help me? 

If you are located in Europe, you can shop local here www.elizabethcraftdesigns.eu

 

Rewards Program

How do I create an account?

Click on the pink 'Reward Program' tab in the bottom left corner of our website. In the small pop-up box, click 'Join the program' –– follow the prompts to set up your account! 

How do I spend the points?

You can spend your points by logging into your customer account and then clicking on the 'Reward Program' pink tab. Under the 'Rewards' section, you can click 'Redeem' next to the reward that you want to claim! Once you have accumulated enough points to redeem, you will receive a coupon code to use at the time of checkout. Only one coupon code can be used per transaction.

 

How much does it cost to join?

Our rewards program is totally free! We do it to say 'thank you' to our awesome-ly crafty customers!

 

Is there a limit to how many order points I can get?

There is no limit! Collect as many points as you please, and keep crafting away!

 

I am a previous customer, do I get points for previous purchases I have made?

You will receive 50 points to add to your account for being a previous customer. We cannot retroactively award points for previous purchases.

 

I have completed tasks and/or have made a purchase –– when will my reward points be available?

Points will be applied to purchases made online once the order ships. Once you have completed additional actions to earn points, your points will be applied to your account within 24 hours.

 

Will my points ever expire?

There is no expiration while this program is active. We reserve the right to discontinue the program or change the program as needed.

 

What happens to my points when I return items?

Points issued for that purchase will be deducted from your account once your return has been processed in our warehouse. 

 

Gift Cards

Do you have electronic gift cards?

Yes. You can find them on our website. Gift cards are delivered by e-mail and contain instructions to redeem them at checkout. Our gift cards have no additional processing fees.

Do gift cards expire?

Gift Cards have no expiration date. We cannot replace funds declared unclaimed property by the government. Therefore we encourage you to redeem your card promptly.